Privacy Policy

Effective Date: April 2026

Gilbert Garage Door Pro ("we," "us," or "our") operates the website located at gilbertgaragedoorpro.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information. By using our Site, you agree to the practices described in this policy.

Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our Site.

Information you provide directly: When you submit a service request or contact form on our Site, we collect the following:

• Name — so we can address you properly and identify your request
• Phone number — so a technician or scheduling coordinator can contact you to confirm your appointment
• Email address — if you choose to provide it, for follow-up communication regarding your service request
• Service description — details about the garage door issue you've described in the message field

Information collected automatically: When you visit our Site, certain technical information is collected automatically by our web analytics tools, including:

• Your IP address and approximate geographic location
• Browser type and version
• Pages viewed on our Site and the order in which you visited them
• The website that referred you to our Site (referral URL)
• Date and time of your visit
• Device type (desktop, tablet, mobile)

How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your service requests. When you submit a contact or estimate form, your name, phone number, and message are used to contact you and arrange a service appointment or provide a quote.
• To schedule appointments. Your contact information is passed to a licensed garage door service professional who will call to confirm scheduling and dispatch a technician.
• To communicate with you. We may follow up via phone or email to confirm your appointment, provide service updates, or ask for feedback after your service is complete.
• To improve our Site. Automatically collected data helps us understand how visitors use our Site so we can make it more useful and easier to navigate.

How We Share Your Information

We do not sell your personal information to third parties. We do not share your name, phone number, or email with marketers, data brokers, or any party for commercial purposes unrelated to fulfilling your service request.

Your contact information is shared with the licensed garage door service provider who will be responding to your request. This sharing is necessary to schedule and fulfill the service you have requested. The service provider is expected to use your information only for the purpose of responding to your service request.

We may also share information in the following limited circumstances:

• When required by law, court order, or government authority
• To protect the safety, rights, or property of our users or the public
• In connection with a business transfer, merger, or acquisition, where the successor entity would be bound by this Privacy Policy

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your experience and analyze how the Site is used. A cookie is a small text file placed on your device by a website you visit. You can control cookies through your browser settings and certain opt-out mechanisms described below.

We use cookies for the following purposes:

• Analytics cookies — We use Google Analytics to understand traffic patterns, popular pages, and visitor behavior. This helps us improve the Site. Google Analytics uses cookies to track visits anonymously. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Functionality cookies — These cookies remember your preferences (such as region) to improve your experience on return visits.

Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our Site may not function properly if cookies are disabled.

Third-Party Services

Our Site uses the following third-party services, which may collect or process information according to their own privacy policies:

• Google Analytics — We use Google Analytics to track website usage. Google Analytics collects data such as pages visited, session duration, and device type. This data is aggregated and anonymized. For more information, see Google's Privacy Policy.
• Google Maps — Some pages on our Site may embed Google Maps to display our service area. Google Maps may collect location and usage data in accordance with Google's Privacy Policy.

We do not control the data practices of these third-party services. We encourage you to review their privacy policies directly.

Data Retention

We retain contact information submitted through our forms for as long as necessary to fulfill your service request and for a reasonable period thereafter for record-keeping and quality assurance purposes. Automatically collected analytics data is retained per the default settings of the analytics platform used (typically 26 months for Google Analytics).

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access the information we hold about you, correct inaccurate information, or request deletion of your information. To make any such request, contact us using the information below.

You may also opt out of marketing communications at any time by replying "stop" to any text message or clicking the unsubscribe link in any email we send.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

• Phone: (623) 624-9207
• Website: gilbertgaragedoorpro.com
• Service Area: Gilbert, AZ and the East Valley